Writing.io Jobs

Headquarters: Edinburgh, Scotland, United Kingdom

Who we are?

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Native Finnish and good English communication skills (at B2 level or higher)
• 6+ months of experience in customer support role
• CRM systems expertise
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience in technical support

What you get in return:

• Provide services during flexible hours
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together

*Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/supportyourapp-native-finnish-customer-support-consultant-future-openings-remotely

Headquarters: Spain, remote

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs 

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. Vonage API solutions empower organizations to build their custom omnichannel communications structure, allowing them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. 

Why this role matters 

As a Technical Account Manager, you will be the trusted advisor and strategic partner for a portfolio of enterprise accounts, driving platform adoption, long-term value, and revenue growth. This role demands a strong technical foundation; you must be fluent in APIs, comfortable in developer-facing conversations, and ideally bring hands-on experience from the CPaaS industry. You don’t just bridge the gap between technical complexity and business outcomes, you live in both worlds simultaneously. 

Your key responsibilities 

• Serve as the primary point of contact for strategic enterprise accounts, building multi-threaded relationships from developers and product teams to C-suite executives 
• Act as a credible technical voice in customer conversations, reviewing integration architectures, troubleshooting API implementations, and advising on best practices across Vonage’s full product portfolio (SMS, Voice, WhatsApp, RCS, Video, Verify...) 
• Lead Quarterly Business Reviews (QBRs), proactively identify risks to customer health, and partner cross-functionally with Technical Experts, Product, and Engineering to resolve complex challenges 
• Own revenue and direct margin growth for your book of business, forecasting accurately and executing retention and expansion strategies 
• Develop outcome-driven success plans aligned to each customer’s business objectives, driving measurable platform adoption and long-term ROI 
• Identify and develop upsell and cross-sell opportunities by connecting customer use cases to new or underutilised capabilities, working closely with Sales using usage data, health scores, and engagement metrics 
• Collaborate with Technical Solutions Managers (TSMs) within a pod model for complex solutioning and escalations, while retaining full ownership of commercial outcomes 

What you'll bring 

Required: 

• Fluent English and German/French is a must
• 5+ years of experience in Technical Account Management, Customer Success, or a similar strategic customer-facing role with a strong technical background in APIs or developer-facing products 
• Deep, hands-on knowledge of CPaaS or API platforms: messaging (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video, and Authentication/Verify solutions 
• Solid understanding of REST APIs, webhooks, SDKs, and software integration patterns, comfortable reading API documentation and engaging in technical troubleshooting alongside customers 
• Demonstrated track record of managing and growing complex enterprise accounts with significant ARR responsibility 
• Exceptional communication skills, able to hold in-depth technical conversations with developers and engineers, and translate those same concepts clearly for business and executive audiences 
• Data-driven mindset, proficient in using customer health scores, usage analytics, and engagement metrics to identify risk and growth opportunities (Salesforce, Gainsight, or equivalent) 
• Proven ability to navigate complex, multi-stakeholder environments and drive alignment across competing priorities 

Experience we consider a plus: 

• Direct experience at a CPaaS provider (e.g., Vonage, Twilio, Sinch, Infobip, MessageBird) - this is a strong differentiator 
• Familiarity with conversational AI, chatbot platforms, or omnichannel engagement strategies 
• Knowledge of VoIP, SIP, or WebRTC protocols 
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field 

How you'll benefit 

• Opportunity to make a significant impact on strategic customer experiences and business growth. 
• Competitive salary and meaningful career growth opportunities. 
• Private Medical Insurance (Adeslas). 
• Group Pension Plan (Generali). 
• Life Insurance and Group Personal Accident (VidaCaixa). 
• Ericsson Care Line. 
• Discretionary Time Off (DTO). 

#LI-MW1 

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

To apply: https://weworkremotely.com/remote-jobs/vonage-technical-account-manager

Headquarters: Remote - US: Select locations

Role Description

At Dropbox, people are our greatest asset. The People Analytics team partners closely with leaders across the company to help them make better, data-informed decisions about how we identify, attract, develop, and retain top talent. As Dropbox continues to scale and evolve its Talent Acquisition strategy, we’re looking for a Data Analyst who is passionate about problem-solving and using data to shape how we hire.

In this role, you’ll partner deeply with Talent Acquisition, People Partners, and business leaders to analyze hiring data, uncover trends, and surface insights that influence workforce planning, recruiting strategy, and candidate experience. You’ll work across quantitative and qualitative data to understand what drives successful hiring outcomes, where bottlenecks exist, and how we can improve efficiency, quality, and equity in our hiring processes.

You should have a demonstrated ability to think analytically about the business, translate ambiguous questions into structured analyses, and deliver clear, actionable insights. Success in this role requires strong attention to detail, high standards for data quality, and the ability to communicate findings in ways that drive real decisions.

Responsibilities

• Partner on analytics initiatives to understand and improve the effectiveness, efficiency, and quality of hiring across Dropbox.
• Create clarity from ambiguity, bringing structure to complex data and stakeholder narratives to identify the underlying question, establish analytical rigor, and drive actionable conclusions.
• Monitor and analyze core Talent Acquisition metrics, proactively identifying trends and uncovering the “what” and “why” behind changes in performance.
• Build strong relationships with key stakeholders; lead requirements gathering and translate business questions into clear analyses and insights that inform People and business leader decisions.
• Answer complex business questions through independent investigation and data forensics, leveraging the data warehouse to deliver timely, high-impact insights.
• Uphold high standards for data quality and consistency by validating data, standardizing definitions and calculations, and contributing to shared data toolkits and enablement materials.
• Ability to treat employee experience as a product, applying product management and design thinking to understand needs, prototype solutions, and drive execution through strong project management and data-driven iteration.

Requirements

• BA/BS in an analytical or quantitative field such as Industrial/Organizational Psychology, Mathematics, Statistics, Data Science, Engineering, or a related discipline.
• 3+ years of experience in an HR-focused, stakeholder-facing Data Analytics role, with at least 1 year of experience focusing on Recruiting/Talent Acquisition insights.
• Fluency in SQL and advanced Excel; experience using statistical or analytical tools such as R or Python.
• Strong storytelling skills with data, including the ability to select appropriate analytical approaches and visualization techniques for different audiences and decision contexts.
• Proven ability to analyze large, complex datasets, synthesize insights quickly, and communicate clear, actionable recommendations.
• Demonstrated experience driving analytics projects end to end, from problem framing and analysis through to execution and impact.
• Demonstrated experience leveraging AI tools in the flow of work. Candidates with a pre-existing comfort level & familiarity using AI to enhance productivity are strongly preferred.
• Ability to think creatively and critically and thrive in a fast-paced, multifaceted, and often ambiguous environment.
• Collaborative, humble team player who proactively supports teammates and shared goals.
• Demonstrated ability to conceptualize employee experience as a product, with proven success applying product management principles (roadmapping, user journeys, feature prioritization) to HR initiatives
• Proficiency in leveraging design thinking methodologies to deeply understand employee needs, rapidly prototype experience solutions, and implement data-driven iteration cycles that measurably enhance engagement and retention

Preferred Qualifications

• IO Psychology/assessment background
• Prior roles in People analytics (vs. other analytics)
• Strong exec presence / verbal presentation skills

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

US Zone 1

This role is not available in Zone 1

US Zone 2$123,900—$167,700 USDUS Zone 3$110,200—$149,000 USD

To apply: https://weworkremotely.com/remote-jobs/dropbox-data-analytics-partner-people-analytics

Headquarters: Remote Poland

About Zowie:At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.
We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.
About the role:As Zowie grows and brings larger enterprise customers onto our AI platform, we’re facing challenges that sit at the intersection of infrastructure, application architecture, developer experience, and enterprise clients’ requirements. These problems are rarely well-defined upfront, there’s never a single way to solve them and they can’t be solved by tooling alone.
This is why we’re looking for an energetic DevOps/Platform Engineer, who enjoys building usable and reliable platform capabilities — from first understanding why the problem exists, through design and implementation, to long-term ownership in production.
Several factors shape the nature of platform work here...

What makes platform challenges interesting at Zowie:

• Enterprise readiness – secure access patterns, auditability, and compliance are becoming first-class requirements.
• Multi-cloud reality – AWS is our primary environment today, with GCP playing a growing role.
• Mission-critical workloads – our platform sits on the frontline of our customers’ businesses, so reliability, clarity, and operational ownership matter.
• Developer enablement at scale – as the organization grows, platform decisions increasingly affect developers velocity, and our mission is to enable them for success.
• Technological variety - to support the Product team's needs, our infrastructure consists of many technologies, like MongoDB, Postgres, ElasticSearch, Cassandra and Redis.
• Voice Technologies - as our AI Agent supports phone calls, you’ll have a chance to work with reliable and scalable SIP infrastructure.

This role might be for you, if you:

• Want to have real influence on how an entire platform evolves
• Enjoy owning initiatives end-to-end, not just implementing predefined tasks
• Are curious to understand your stakeholders, then design pragmatic solutions that account for the impact of your decisions
• Like working at the boundary between infrastructure, application architecture, and developer experience

What you'll do:

• Work with AWS and GCP infrastructure (IaC, networking, compute, IAM, secrets), secure access and authorization mechanisms (DB auth, IAM flows, audit).
• Communicate with various stakeholders to understand different infrastructure-related challenges, provide solution plans and ensure success of the initiatives you own.
• Collaborate closely with developers to understand their workflows, pain points, and constraints; ensure platform decisions improve developer experience.

Ideally, you'll bring with you:

• 2+ years in DevOps / SRE / Platform Engineering roles
• Experience with GCP or AWS (IAM, networking, compute, storage, common managed services)
• Experience with Infrastructure as Code in a multi-datacenter/multi-cloud deployment setup
• Strong analytical and problem-solving skills with a pragmatic can-do attitude
• High degree of ownership and desire to drive projects from start to finish
• Good familiarity with CI/CD processes and approaches

It will be awesome if you also have:

• Experience with visualization tools like Kibana, Grafana, Prometheus
• Experience with storage tech like MongoDB, Postgres, Cassandra, Redis, Elasticsearch
• Experience managing AWS costs, running backup recovery operations
• Experience with SaaS/enterprise customers (security reviews, compliance expectations)

AI-native culture:Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.

To apply: https://weworkremotely.com/remote-jobs/zowie-devops-engineer

Wer wir sindWir sind cinify – ein ambitioniertes Health-Tech-Startup mit der Mission, den BI-Markt im Gesundheitswesen zu revolutionieren.

DescriptionCompany overviewCapsLock specializes in providing digital marketing services to businesses facing sales growth challenges.

About UsHeartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs.

Wing is seeking elite talent to join Central AI (backed by top-tier Silicon Valley VCs), dedicated to building agentic AI for SMB's globally.

About the jobMercor connects elite creative and technical talent with leading AI research labs.

descripción del puesto / funciones Buscamos incorporar un/a Software Developer especializado/a en Delphi para participar en un proyecto tecnológico para Juguettos, trabajando en el desarrollo, mantenimiento y evolución de aplicaciones empresariales.

Group Finance Director – Insurance & InvestmentsAbout the RoleThe Group Finance Director is a senior leadership position responsible for overseeing the Group's financial management, planning, reporting, controls, treasury, and performance across its insurance, investment, asset management, and other financial services businesses.

About AnacondaBe at the center of AIAnaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source.

The mission of Speechify is to make sure that reading is never a barrier to learning.

• Respond to tenant inquiries via phone, text message, and email.

Thriveworks is currently seeking Licensed Clinicians to provide telehealth sessions in the evenings and on weekends in Illinois.

À propos de Dialogue Dialogue est le principal fournisseur de soins virtuels au Canada.

About the JobDo you remember the teacher who went above and beyond to help you realize your potential?

The Associate Talent Sourcer supports the recruitment team by identifying and engaging potential candidates for various job openings.

Zelh is a fast-growing, passionate outsourcing company.

The Field Application Engineer provides pre- and post-sales support to Honeywell Fire SMB regional sales managers, their customers, and distribution partners.